Frequently Asked Questions:
What is the Stamped Envelope (Stickers ONLY) shipping method?
This is our most affordable shipping option for those who are only purchasing stickers.
This shipping method is UNTRACKED. So please note that we can't help you if the letter somehow gets lost!!
NOTE: If you choose this shipping method but your order contains anything that is not a sticker, we will have to cancel your order!!
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Do you ship outside of the US?
Yes! We ship worldwide, except to those countries that our carrier will not deliver to (which is out of our control).
Some countries may charge customs/duty tax on international orders depending on the country. Unfortunately, it will be the buyer's responsibility to pay for these if this happens.
We cannot ship to the following countries:
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Afghanistan |
Haiti |
Sudan |
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Belarus |
Laos |
Syria |
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Brunei |
Niue |
Yemen |
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Central African Republic |
Russia |
Hopefully we will be able to ship to these countries soon!
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Return/Refund Policy
Unfortunately, we do not offer returns, refunds, exchanges, or cancellations as all sales are final.
HOWEVER- If your items arrive damaged, don't arrive at all, or the items are wrong, please reach out to us/contact us!! We'll try our best to help!
Also, If we are unable to fulfill your order, or ship to your country, we will cancel the order and refund you!
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What is this "Studio Kanico" that I see on my payment receipt, shipping label, and in the Privacy/Terms/Disclaimer?
We're the ORION TWINS!! But in order for us two twins to do business and all the other things we want to do on Earth, we needed an actual legal business.
It's called Studio Kanico (and not Orion Twins) because we're gonna do lots of different things!!
It was supposed to be a secret, but it turns out we need to be transparent about it...
(So if you see this, please don't bring up this business name on stream!!)